Refund & return policy

Thank you for shopping at lukamart.com. We are committed to providing quality products and reliable customer service. Please review our Return, Exchange, and Refund Policy below.

1. Return Period

You may request a return or exchange within 30 days of receiving your order. Requests submitted after this period will not be accepted.

2. Return Eligibility

To qualify for a return, the following conditions must be met:

• The item must be unused, unworn, and returned in its original condition and original packaging.

• Items that have been damaged, altered, or are not in resalable condition are not eligible for return.

• A valid proof of purchase or order confirmation is required.

3. How to Start a Return

To request a return, please contact us at lukamart.com with your order number, the reason for the return, and clear photos or videos of the product.

Once your request has been reviewed and approved, we will provide detailed return instructions. Returns sent without prior authorization will not be accepted.

4. Return Shipping Costs

• Customer-Initiated Returns: Customers are responsible for the return shipping costs. Shipping fees vary depending on the courier you choose.

• Our Error (Damaged, Defective, or Incorrect Items): We will cover the return shipping cost.

5. Damaged or Defective Items

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect, please contact us within 48–72 hours after receiving your package.

To help us resolve the issue promptly, we may request photos or videos of the product and its packaging.

6. Exchanges

If you would like to exchange an item, please indicate this when submitting your return request. All exchanges are subject to product availability.

7. Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has entered the fulfillment or shipping process, it can no longer be canceled. However, you may request a return after delivery in accordance with this Return Policy.

If you have any concerns about your order, please contact us as soon as possible with your order details.

8. Incorrect Items

If you receive the wrong product, please contact us promptly.

Depending on the situation, you may be offered the option to keep the incorrect item and receive a partial refund, or return the item so that we can send the correct product or issue a full refund.

9. Refund Processing

After we receive and inspect your returned item, we will notify you of the approval status of your refund.

If approved, your refund will be issued to your original payment method within 5–7 business days.

Please note that your bank or credit card issuer may require additional processing time before the refunded amount appears in your account.

10. Return Address

Please do not return products to our company address unless instructed to do so.

Once your return request has been approved, we will provide you with the correct return address and detailed return instructions.

If your refund has not been received more than 7 business days after approval, please contact us at merritthernandez5855680@gmail.com

Your satisfaction is important to us. If you have any questions regarding returns, exchanges, or refunds, please feel free to contact our Customer Support team.

Company Name:YAILIS LLC

Company Address:10425 W Granada Rd, Avondale, AZ 85392

Email: merritthernandez5855680@gmail.com