Payment Policy

GENERAL QUESTIONS

What is the status of my order?

Once you place your order, you will receive a confirmation email with your order details. After your order has been shipped, we will send you a tracking number so you can monitor its delivery status.

Can I change my order?

We can only modify orders that have not yet been processed for shipment. Once your order status changes to "Preparing for Shipping," "Shipped," or "Delivered," we are unable to make any changes.

PAYMENT

What payment methods do you accept?

Available payment methods will be displayed during checkout and may include major credit cards, debit cards, PayPal, and other secure payment options depending on your location.

Which currency will I be charged in?

All transactions are processed in U.S. Dollars (USD). If your credit or debit card uses a different currency, your bank or card issuer will apply the applicable exchange rate at the time of the transaction.

SHIPPING

Where do you ship?

We ship to customers worldwide, including North America, Central America, Europe, Oceania, and many other supported regions. Available payment options may include PayPal and major credit cards, depending on your location.

How long does it take to ship my order?

Orders are typically processed within 1–7 business days. Delivery time depends on the shipping method selected at checkout and the destination country or region.

How can I track my package?

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this information to monitor your shipment throughout the delivery process.

What if I'm not home when my package arrives?

If no one is available to receive the package, the carrier may attempt another delivery or contact you to arrange a new delivery date, depending on the shipping carrier and destination country. In some cases, you may be required to collect your package from your local post office or courier service location.

RETURNS

Do you accept returns?

Yes. We accept returns under the following conditions:

• The item was purchased directly from our online store.

• The item is unused, unworn, and in its original condition.

• A return or exchange request is submitted within 30 days of delivery.

To request a return, please contact our Customer Support team.

Can I exchange an item?

Yes. Exchanges are available under the same conditions as returns. When contacting our support team, simply let us know that you would like to exchange your item for another product.

Are returns free?

To initiate a return, please contact our Customer Support team to obtain the return address. After receiving the return instructions, securely pack the item in its original packaging and include your proof of purchase.

Return shipping may be free in certain cases. If the return is not the result of an error on our part, the return shipping cost may be deducted from your refund.

How long does it take to process a return?

Returns are typically inspected within 5–7 business days after they arrive at our warehouse. Once your return has been approved, your refund, exchange, or store credit will be processed within 5–7 business days.

If you have any additional questions or need further assistance, please feel free to contact our Customer Support team.